We’re Open & Accepting Appointments Commercial Cleaning & Residential Cleaning
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By placing an order in person, over the phone, by email, or our online booking portal clients are bound to the following “Neetkleen” Terms and Conditions:
1. Residential Cleaning/Commercial Cleaning
a. Neetkleen fees are paid by the client at the conclusion of the service.
b. Neetkleen has the right to suspend service of reoccurring clients for nonpayment.
c. Neetkleen can only give estimates for the time it will require to provide the service that the client has requested. Please be advised that cleaning request can take longer then quoted, based on the level of attention required to complete the job.
d. Neetkleen will provide all cleaning equipment, and supplies needed to complete the service. If the client prefers to use their cleaning supplies and equipment client should have directions and ingredients listed on the packaging, and equipment must by fully functional. Neetkleen is not responsible for any damages that may occur from the use of the clients own personal cleaning supplies, or equipment.
e. If keys are required to be picked up from a location other than the location of the scheduled service address a service charge will be added to the clients invoice.
f. Clients are responsible for providing proper instructions to deactivate, and reactivate any security systems, or entry access.
g. All Neetkleen staff have been properly screened through a vigorous interview process, including but not limited to; a criminal background check, sex offender registry check, employment history, and personal and work references.
h. Neetkleen reserves the right to hire contract professionals to service all clients request. Contractors all go through a vigorous interview process, including but not limited to: a criminal background check, sex offender registry check, employment history, and person and work references.
i. In the event that the client wants to report a problem with their service. Client agrees to notify Neetkleen within 24 hrs from the completion of the said service.
j. Client agrees to allow cleaners access to hot water, and electrical power.
k. Client agrees to remove all highly breakable and fragile items before service is to take place. Item excluded from liability is cash, items of sentimental value, art, artifacts, religious and antiques.
l. The insurance policy is subject to a number or further terms and conditions. Neetkleen will not arrange for insurance referred to if the cleaning fees have not been paid in full.
m. Neetkleen reserves the right to amend any quotes, should the client original request change.
a. All non-commercial clients, payments are due at the conclusion of the service unless otherwise agreed upon by Neetkleen management, and the client.
b. Payments can be made in Cash, PayPal, Venmo, Zelle.
c. All payments are processed through a third-party vendor. Neetkleen does not store credit card information. Credit cards are only scanned for payment processing. By choosing to pay with credit card the client agrees with the said terms.
d. All commercial invoices are sent after the job has been completed. Commercial clients agree to submit payment to Neetkleen at 26341Bailey Ct. Menifee, CA. 92584, 15 days from the invoices date. Commercial clients agree to pay a late of $25 for every 30 days past the invoice date.
3. Complaint & Claims
a. Clients accepts and understands that poor service, breakage/damages, or theft must be reported within 24hr from the service date. Failure to do so will entitle customers to no refund or recovery cleaning.
b. Client understands that it may take up to 72 hours to respond to complaints.
c. Complaints will be accepted via phone, email, or in person within 24 hours from the service date.
a. Neetkleen has general liability insurance. The policy will cover any accidental damages case by the operator working on the behalf of Neetkleen reported 24 hours after the conclusion of the service.
b. Neetkleen reserves the right to refuse to share any of the confidential company documents.
5. Customer Satisfaction
a. Client understands that he/she is not entitled to a refund.
b. If the Client is not satisfied with the cleaning job, the client agrees to allow Neetkleen access to re-clean the area in question.
c. Client has the right to check in on cleaners during their service appointment.
a. Neetkleen Reserves the right to no to be liable for
i. Completing task not stated on our task list.
ii. Cleaning job not completed due to obstructions, no hot water, or electricity.
iii. Third-Party entering or present on the client’s premises during the cleaning process.
iv. Wear or discoloration of fabric becoming more visible dirt has been removed.
v. Failing to remove old/permanent stains that cannot be removed using standard cleaning supplies or equipment.
vi. Existing damage or spillage that cannot be cleaned/removed using standard carpet cleaning and methods.
vii. Any damages caused by a faulty equipment or cleaning supply provided by the client.
a. Clients may cancel their appointment at any time. Client in good faith will notify Neetkleen 24 hours prior to their appointment and advise on the need to cancel or reschedule appointment.
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